Services

Consulting and Services

MAC solutions provides consulting and services across a number of key industry sectors in the UK and Internationally.

We offer a range of services globally that include general and industry specific solutions. Our experts will identify the scope of work, develop the milestones, rollout the project with documentation. With many projects implemented our repeat business is a testament to our customers.

For further info on our Services please contact us:

Business Hours: Monday to Friday 8:45 am - 5:15 pm

Email: service@mac-solutions.co.uk

Tel:      +44 (0)1527 529774

• Technical Support

  Technical Support at M.A.C. Solutions (UK) LIMITED is available during business hours to M.A.C. Solutions customers via telephone, e-mail and online ticketing system. Additional out of hours support can be contracted on an individual site or client basis to suit customers’ business needs or geography.

  E-mail technical support: support@mac-solutions.co.uk

  To submit a support ticket: Please visit here

  To check a ticket Status: Please visit here

• Software Implementation Services

  We are experienced in offering software implementation services either as:

  • Pre- configured system which is ready to use. It can be hosted on a server based on client's requirements which is fully compliant and compatible with the existing corporate infrastructure.
  • Virtual imaging support for MAC Solutions software
  • Expertise in providing fully integrated solutions including hardware sourcing

  These services can be offered globally.

•  Network Communications Design and Consulting Services

  Our highly experienced experts can assist you with your system design to ensure that we maximise the value of our offerings so that it meets both yours and your customers requirements.

  This is particularly useful in developing complex VPN networks for the IoT/Industry 4.0 market or complex redundant ring networks for surveillance and transport infrastructure solutions.

• Alarm Rationalisation Consulting and Services

  In addition to offering Processvue - a world-class solution to support your alarm rationalisation efforts to meet ISA 18.2 requirements and EEMUA 191 guidelines; M.A.C. Solutions can also help you with services which include:

  • On-site surveys
  • System health checks and reports
  • Alarm rationalisation project execution
  • Alarm philosophy documentation
  • System migration planning
  • Enterprise solutions planning and design
  • Full installation and commissioning package is offered with each system
  • Training packages are provided for administrators and operators

  In addition our distributors are able to provide a site survey service to determine the best data connection method and deliver a customised rollout plan.

•  AssetVue System Design and Configuration

  AssetVue provides asset condition monitoring for local and remote assets.  Using the acclaimed eWON platform enables a rich flow of data for managing the assets.  We can help you get the best out of your AssetVue platform by providing you with the expertise to ensure AssetVue meets your requirements. 

  Our experienced team will help you:

  • Develop an Internet Servitization plan for your business
  • Design and configure the eWON network
  • AssetVue implementation includes:

  • System design
  • Install and set up Fetch data collection software
  • Install and configure AssetVue software
  • Customised KPI reports and screens
  • Set up alarm notifications to address the needs of your service network
  • Handover training and documentation

  Our team has been delivering aspects of servitization over many years which enables us to use our expertise to fully address your requirements.

• Automation Software Change Management

  The market leading change management solution from MDT designed to protect, save, restore, discover, and track changes in PLC, CNC, HMI, drives, robots, SCADA systems, workstations, welders and documents.

  M.A.C. Solutions can help you get the best out of your MDT platform by providing the expertise to ensure your MDT system meets your requirements. 

  Our change management services include:

  • Analysis, Design, and Installation Preparation
  • Start-up (Analysis, Design, Commissioning, Setup, Configuration, and Training)
  • Change Management ROI Analysis
  • Site training & documentation

• Extended Software Support (ESS)

  To protect your software investment M.A.C. Solutions offer extended software support on all our software products to ensure that the customers are always working with the latest version of software.

  The extended support entails telephone and email access to M.A.C.’S support engineers and in the case of sourced software from our partners. All service packs, hot fixes, upgrades, corrections, updates, enhancements, documentation, modifications, and other such supporting materials furnished to customer here under shall be considered part of the computer software and the extended software support.

  ESS is available on the following software products:

  • ProcessVue
  • AssetVue
  • MDT
  • Acron Historian
  • JUNE5 Report Writer for Acron
  • Alarm Information Portal
  • Kepware OPC Software
  • Cogent OPC Tunnelling

• Training

  Customer training for all M.A.C. Solutuions’ technology is available, in addition to regular scheduled training courses for specific products listed as follows:

  • ProcessVue
  • Acron Data Historian
  • MDT Change Management
  • AssetVue
  • Kepware OPC
  • Industrial Ethernet Solutions
  • Cogent OPC Tunnelling
  • Fetch Software