For those of you that read this blog, you will know that I have always been a great optimist on the value that Services can bring to British industry. Well another optimist Tim Baines last week ran the 1st Servitisation Conference at Aston University.
Industrial Internet Servicing
With contributor’s from leading thinkers in the industry, this blog will help you stay on the leading edge of the technology and business thinking that enables you to implement:
*** Technology that can connect and secure your assets
*** Analytics and organisational re-design it takes to create real value from the data in your business.
These days no matter what business we are in, continuous on-going cost reduction while increasing value to the customer is the challenge most service leaders have to face every day of the week. As with most things in life there is no magic strategy. Although technology is an enabler, the most important element is to develop a culture that challenges ourselves every day to find new ways of doing things more efficiently or that offer more value. Here are potentially 7 habits you might want to review if you want to evolve in to a low cost, high value product services organisation.
1. Manage the Total Service Resource to reduce waste, gain efficiency & a critical mass of capability
Whether you have a direct service team or work through 3rd party providers seeing and managing the TOTAL services resource as an entity can lead to increased efficiency and improved satisfaction.
Within field based organisation this does not necessarily mean forming big teams that no longer are flexible to the needs of the customer. But by sharing information on capacity planning and available expertise can lead to improvements of up to 10%.
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