By installing Internet-based remote maintenance and diagnostics software on an industrial robot welding machine, Sims Engineering Ltd is now able to remotely monitor and control the machine using secure Broadband and 3G connections.

The solution has reduced the cost of service engineer call-outs, whilst also saving significant production downtime for the end user of the machine, since machine-related issues can be identified and rectified much faster.

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“Worldwide, our machinery is well-known for its reliability and endurance, yet machinery will always remain machinery. Something can always go wrong. Intervention is therefore a must. This is not always easy, especially when machinery is located on the other side of the world.”

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